Refund policy

Return & Refund Policy

At Reserve Scents, we want you to be satisfied with your purchase. Because fragrance products are personal-use items, we have specific requirements for returns and refunds.

Returns

Unopened and unused products may be eligible for return within 14 days of delivery. Products must be in their original condition and packaging.

For hygiene and product-integrity reasons, opened, used, sampled, or altered fragrance products cannot be returned or exchanged simply because a customer does not like the scent, strength, projection, or how the fragrance performs on their skin. Fragrance performance and perception can vary from person to person.

Damaged, Leaking, Defective, or Incorrect Orders

If your order arrives damaged, leaking, defective, or you receive the wrong item, contact us within 48 hours of delivery. Please include your order number and clear photographs of the product, packaging, and any visible damage.

After reviewing the claim, Reserve Scents may provide a replacement, store credit, or refund as appropriate.

Non-Returnable Items

Opened or used fragrance products, samples, promotional items, and gift cards are not eligible for return unless they arrived damaged, defective, or incorrect. Clearance or final-sale merchandise is also non-returnable when clearly identified as final sale before purchase.

Cancellations

Orders may be canceled before they enter processing or fulfillment. Once an order has been processed, packaged, or shipped, cancellation may no longer be possible.

Refunds

Approved refunds will be issued to the original payment method. Processing times vary depending on the customer's bank or payment provider. Original shipping charges are non-refundable unless the return resulted from an error by Reserve Scents or the product arrived damaged or defective.

Return Shipping

Customers are responsible for return shipping costs for voluntary returns. If Reserve Scents sent an incorrect item or approves a return because an item arrived damaged or defective, Reserve Scents will provide instructions regarding return or replacement shipping.

Contact Us

To request a return, report an order problem, or ask a question about this policy, contact Reserve Scents at info@reservescents.com. Please include your order number and any relevant photos when contacting us about an order issue.

This policy does not limit any rights customers may have under applicable law.