Shipping policy
SHIPPING POLICY
Order Processing
Orders placed with Reserve Scents are typically processed within 1–2 business days. Business days are Monday through Friday, excluding federal holidays.
During holidays, promotions, new product releases, or periods of unusually high order volume, processing may take longer.
Domestic Shipping
Reserve Scents currently ships within the United States.
Our current shipping options are:
Standard Shipping — $8.00
Estimated delivery: 3–5 business days
FREE Standard Shipping — Orders $70 or more
Express Shipping — $15.00
Estimated delivery: 1–2 business days
Delivery estimates are in addition to order-processing time unless otherwise indicated during checkout.
Shipping Rates
Available shipping methods and applicable charges are displayed during checkout before payment is completed.
Orders meeting the $70 minimum purchase requirement qualify for free Standard Shipping. Express Shipping remains available at the applicable charge.
Order Tracking
Once an order has been fulfilled and tracking information becomes available, customers will receive a shipping confirmation containing tracking information at the email address provided during checkout.
Tracking information may take some time to update after the carrier receives the package.
Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address.
Please review your shipping information carefully before submitting your order. If you discover an error, contact us at info@reservescents.com as soon as possible.
We cannot guarantee that an address can be changed after an order has entered fulfillment or has been transferred to the shipping carrier.
Carrier Delays
Delivery dates provided at checkout or by shipping carriers are estimates and are not guaranteed.
Reserve Scents is not responsible for delays caused by shipping carriers, severe weather, natural disasters, transportation interruptions, incorrect addresses, or other circumstances outside our reasonable control.
We will, however, assist customers when reasonably possible with shipping-related issues.
Lost or Missing Packages
If tracking indicates that your package has been delivered but you cannot locate it, first check around the delivery location and with household members, neighbors, building management, or other individuals who may have accepted the package.
If the package still cannot be located, contact us at info@reservescents.com with your order number so we can review the situation and provide appropriate next steps.
Damaged or Leaking Packages
If your order arrives damaged or leaking, contact us within 48 hours of delivery at info@reservescents.com.
Please include your order number and clear photographs of the shipping package, packaging materials, bottle, and any visible damage or leakage. Claims will be handled in accordance with our Return & Refund Policy.
Returned-to-Sender Packages
Orders returned to Reserve Scents because of an incorrect or incomplete address, refused delivery, or other customer-related delivery issue may require an additional shipping charge before the order can be resent.
International Shipping
Reserve Scents does not currently offer international shipping. Our shipping availability may expand in the future.
Contact Us
For questions regarding shipping or an existing order, contact:
Reserve Scents
info@reservescents.com
Last updated: August 20, 2026